law blog


Montag, Mai 24, 2004
KLAPPE

Was wollen Mandanten wirklich? Law Practice TODAY legt den Finger in eine offene Wunde. Anwälte hören häufig überhaupt nicht zu:

Every client who comes into your office wants four things from you:
They want to tell their story.
They want you to listen to them tell their story and pay attention to what they say.
They want you to reassure them that they did the right thing by a calling you rather than ignore the problem.
They want closure. They want to get on with their lives.
Their legal problem is an interference with their life.


Die konkrete Empfehlung:

The result of Foonberg’s Rule is that any time you are talking more than 1/3rd of the time, you are talking too much and not listening enough.

(link gefunden im HandakteWebLAWg)